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Analyzes incoming Zendesk ticket text for urgency and customer sentiment, automatically assigning priority tag…
How it works
Prevent customer churn by identifying frustrated users instantly. This workflow evaluates incoming Zendesk support tickets, assigns sentiment scores (positive, neutral, negative, critical), tags intent topics, and escalates urgent issues straight to PagerDuty or senior support management.
Key features
- Real-time ticket body sentiment & urgency classification
- Zendesk priority override and category auto-tagging
- Escalation trigger to PagerDuty for critical churn risks
Step by step
- 01
Zendesk Ticket Webhook
Fires when a new ticket is opened by an customer.
- 02
GPT-4 Sentiment & Intent Classification
Evaluates message tone, urgency tier, and core topic.
- 03
Priority Adjustment & Routing
Updates ticket priority in Zendesk and routes to specialized support queue.
What you need to connect
You connect your own accounts on install. The template never carries anyone else's credentials.
- Zendesk API Token
- OpenAI API Key